LaneStory

Support

Written by the people who build the app · support@lanestory.com

Most questions are about the same handful of things. If yours is not here, email us — it reaches the developers, not a queue.

Finding your swimmer

I searched for my child and got nothing.
Search looks across recent meets, so a swimmer who has not raced in a while may not appear. Try From a meet instead: open a meet the club attended and follow directly from the start list. A swimmer who has genuinely never raced will not be findable — the federation has nothing published for them yet.
There are two swimmers with my child's name.
Pick the one whose club matches. LaneStory identifies swimmers by the federation’s own id, never by name, so once you have followed the right one a namesake cannot contaminate their results — even if they later change clubs.
Can I rename a swimmer?
Yes. Long-press the swimmer in Following and choose Nickname. It changes only what you see; the underlying identity and results are untouched.

Race day

The live view says the meet is paused.
Between sessions — lunch, or overnight at a multi-day meet — the timing page keeps showing the last heat that finished. Rather than present a stale heat as if it were current, LaneStory says the meet is paused. It returns to LIVE on its own when swimmers are back in the water.
My countdown was wrong.
Sessions run early and late; that is the sport, not a bug. LaneStory reads the per-heat programme rather than the session start time, and adjusts when the meet drifts. If a meet has published no detailed programme, the app will say the time is approximate instead of inventing precision.
No live timing at this meet.
Not every meet is timed electronically, and smaller ones often publish results only afterwards. The Live tab appears when the meet’s own system is publishing; when it is not, results arrive under Results.

Times and standards

A qualifying time looks out of date.
Federations revise standards between seasons, and LaneStory shows a warning when its catalogue may be behind. The app always tells you it is unsure rather than quietly measuring against an old number.
A personal best is missing.
A time only counts once the federation publishes it, which can take a day or two after a meet. Pull to refresh; if it is still missing a week later, send us the swimmer and the meet.

Subscription

What is free?
Every meet, programme, start list and result, plus one followed swimmer and their personal bests. That data is public and stays free.
What does Plus add?
Race-day notifications, the full live pool view, unlimited swimmers and clubs, progress curves and qualifying plans. The free trial runs 30 days — deliberately long enough to include a real race day, because that is the only way to judge whether it is worth paying for.
How do I cancel?
Through your App Store or Google Play subscription settings, like any other subscription. We cannot cancel it for you and never see your payment details.

Which app do I need?

One per country, each reading that country's own federation data:

Follow the country whose meets your child swims in. More countries are in development.

Still stuck

Email support@lanestory.com. Telling us the swimmer's club and the meet name gets you a useful answer far faster than a screenshot alone.