Support
Written by the people who build the app · support@lanestory.com
Most questions are about the same handful of things. If yours is not here, email us — it reaches the developers, not a queue.
Finding your swimmer
- I searched for my child and got nothing.
- Search looks across recent meets, so a swimmer who has not raced in a while may not appear. Try From a meet instead: open a meet the club attended and follow directly from the start list. A swimmer who has genuinely never raced will not be findable — the federation has nothing published for them yet.
- There are two swimmers with my child's name.
- Pick the one whose club matches. LaneStory identifies swimmers by the federation’s own id, never by name, so once you have followed the right one a namesake cannot contaminate their results — even if they later change clubs.
- Can I rename a swimmer?
- Yes. Long-press the swimmer in Following and choose Nickname. It changes only what you see; the underlying identity and results are untouched.
Race day
- The live view says the meet is paused.
- Between sessions — lunch, or overnight at a multi-day meet — the timing page keeps showing the last heat that finished. Rather than present a stale heat as if it were current, LaneStory says the meet is paused. It returns to LIVE on its own when swimmers are back in the water.
- My countdown was wrong.
- Sessions run early and late; that is the sport, not a bug. LaneStory reads the per-heat programme rather than the session start time, and adjusts when the meet drifts. If a meet has published no detailed programme, the app will say the time is approximate instead of inventing precision.
- No live timing at this meet.
- Not every meet is timed electronically, and smaller ones often publish results only afterwards. The Live tab appears when the meet’s own system is publishing; when it is not, results arrive under Results.
Times and standards
- A qualifying time looks out of date.
- Federations revise standards between seasons, and LaneStory shows a warning when its catalogue may be behind. The app always tells you it is unsure rather than quietly measuring against an old number.
- A personal best is missing.
- A time only counts once the federation publishes it, which can take a day or two after a meet. Pull to refresh; if it is still missing a week later, send us the swimmer and the meet.
The app and platforms
- A feature I read about is not in the app.
- The app declares what the Norwegian federation publishes, and hides what it cannot honestly show rather than presenting an empty screen. Live timing needs a meet that times electronically and publishes as it goes; qualifying times need a federation that publishes a standards table. The coverage table lists exactly what the app has.
- Is there a difference between the iOS and the Android app?
- The two are built from a shared core and are the same app. Where one platform is ahead of the other the coverage table marks it — today every feature is on both — and Apple Watch and lock-screen Live Activities exist on iPhone only.
- Can I change the language?
- Yes, in Settings, without an account and without restarting. The app is available in several languages, so a family that does not read Norwegian at home can still find out when their child swims.
Subscription
- What is free?
- Browsing meets, session schedules and start lists, and searching for swimmers and clubs — permanently. That data is public and stays free.
- What does Plus add?
- Today with its countdown to the heat, results, the full live pool view, Performance with personal bests and progress curves, Plan with goals and qualifying times (where the federation publishes them), Following, and race-day notifications.
- How long is the free trial?
- 30 days, counted from the moment you install the app on your own phone — not from a launch date shared by everyone. It is deliberately long enough to include a real race day, because that is the only way to judge whether it is worth paying for.
- Does the app cost money?
- LaneStory Plus is sold after the 30-day trial; the browsing part stays free. Any price change is announced on the app's page first, and never mid-season.
- I only go to one meet a season.
- Norway sells a weekend pass: a one-off purchase that unlocks everything for 72 hours and then stops on its own. Nothing renews and there is nothing to cancel.
- How do I cancel?
- Through your App Store or Google Play subscription settings, like any other subscription. We cannot cancel it for you and never see your payment details.
Which app do I need?
LaneStory Norway reads the Norwegian federation's data and is written in Norwegian. It exists for both iOS and Android:
- 🇳🇴 LaneStory Norway — Norges Svømmeforbund · download
It covers meets held in Norway, because the Norwegian federation is the one publishing those times.
Still stuck
Email support@lanestory.com. Telling us the swimmer's club and the meet name gets you a useful answer far faster than a screenshot alone.